Refund policy

Our Returns Policy

We hope that you will be happy with your order. However, if you change your mind returning an item couldn't be easier. 

Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 60 days of purchase. This includes items purchased in the sale or with a promotion code. To be eligible for a return

• All pieces must be returned in a new and unworn condition and in their original, undamaged packaging. 
• We do accept returns on earrings but we ask that you do not try these on before sending them back to us 
• Each earring is thoroughly cleaned to the highest standard once received.
• If you are returning earrings for a refund/repair, you must send back both pieces so that we can process this in a timely manner.

 

To start a return, you can contact us at support@harperdane.com. You are responsible for the cost of your returns.

Please note that returns will need to be sent to the following address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@harperdane.com